What we do with your data

Written by a tradesman, not a lawyer. The legal version is in the privacy policy; this is what it means.

Your records are yours

Every certificate, service record, invoice and photo you make belongs to you. You can download any of them, or export the whole lot as a zip with a spreadsheet index, any time from My records. If you leave, take them with you.

How long we keep them

As long as your account is open, plus the legal minimum after. Landlord gas safety records have to be kept for two years by law, so we keep those at least that long even if you cancel — that protects you if a question ever comes up.

Deleting your account

You can delete your account from inside the app. Your login and personal details go straight away. Records that the law says must be kept are held for the required period and then deleted.

Payments

Card details never touch our servers. Stripe takes the payment and keeps the card; we only see that you've paid.

The assistant (AI Edition)

When you ask the Hub a question, that question is sent to our AI provider to be answered and comes straight back to you. Your certificates are not sent anywhere to answer it. The assistant helps — it doesn't sign anything off. You do.

Support emails

Emails to support@ are read first by our receptionist system, which answers the simple ones and passes anything technical, money-related or legal to a human. Every reply is logged.

What we never do

We don't sell your data. We don't share your customers' details with anyone. We don't send marketing unless you ticked the box, and every email has an unsubscribe link.

Where it lives

Your data is stored with Supabase (database) and Vercel (the app), both established providers with their own security certifications. Backups run every night.

Questions: support@thegas-hub.co.uk